Emirates AirlineProfessional, pro-active and organised delay handling (the best I have seen). Excellent job by all at Skystar. Keep up the good work. Airport Services Manager – Perth International Airport - Emirates Airline Your Supervisor and his team did an excellent job handling the delayed passengers. Skystar were pro-active and organised and kept their good humour throughout the ordeal. Well done to you all. I will ensure that other airlines in Perth are aware of how good Skystar are when they really need to be i.e. When flight disruptions occur.
Airport Services Manager – Perth International Airport - Emirates Airline Since we started services to Perth in August last year we have operated 138 services. Of these only 2 suffered accountable delays (only 1 to Skystar) with a resulting on time performance of 98.6%. … this result should promote Perth to Division 2 of the punctuality league... An excellent result for a new station and I would like to thank you all for your hard work and dedication over the last 8 months. Airport Services Manager – Perth International Airport - Emirates Airline Once again Skystar have done an excellent job of service recovery. The above service arrived in Perth with over 100 bags missing due to a system breakdown in DXB... All Skystar staff on duty for the arrival, including extra who were drafted in, did an excellent job making the necessary arrangements to minimise the inconvenience caused.... all passengers had left the airport within 60 minutes of the aircraft’s arrival. The logistics of delivering the bags the following day, and subsequent days for some of the bags, was handled efficiently and quickly by Skystar staff. Passengers were kept well informed throughout the process.... Skystar thrive when there is a challenge…well done to all concerned. Airport Services Manager – Perth International Airport - Emirates Airline The Emirates year runs 1st April-31st March and the punctuality stats for Perth are excellent. This great result is due to the dedication and hard work of all your staff involved in the handling of Emirates aircraft. Of the departures during the year 99.71% did not incur an accountable delay and all services (100%) were within 15 minutes accountable. Of the departures 92.37% departed on time or in most cases early with 94.82% departing within 15 minutes of schedule. A great effort… Well done to you… Airport Services Manager – Perth International Airport - Emirates Airline It’s confirmed, Perth finished the 2003/04 year at the top of division 3 of the Emirates punctuality league. This is average on time performance based on accountable delays. This means that we are promoted to division 2 effective April 2004. To all of you, well done. This is an excellent effort, let’s keep it up and get into division 1 next year!!! Airport Services Manager – Perth International Airport - Emirates Airline Following on from our success last year when Perth finished at the top of punctuality league division 3, we are currently joint leaders of division 2. This is after 5 months of the year…Keep this up and we will be promoted to division 1 next year. To all staff involved from Skystar, thank you for your great efforts and continued support. Airport Services Manager – Perth International Airport - Emirates Airline Voyage Report Flight EK421 1) The Ground Staff at Perth station were very friendly and helpful, when we came on board we found the newspapers were prepared at the door.2) Blankets were distributed though all classes of the cabin. 3) They were very helpful to elderly passengers, carrying their bags to the aircraft and sometimes to their seats. This sort of behaviour we don’t see from other stations, I would like to thank all Emirates and Ground Handling staff. Purser - Emirates Airline Recently I attended the ASM's Regional Meeting held in Singapore, during the meeting Perth Airport was presented with Two Awards. The first was a Performance Award recognising "Zero Aircraft Ground Damage" since operations commenced in Perth on the 2nd of August 2002. A great result highlighting that "safety" is at the forefront of your work practises. Duty Officer – Perth International Airport - Emirates Airline The on time performance results for the 2005/6 have now been collated and Perth was the most punctual station in the entire Emirates network during the year with 91.8% of our 365 flights departing on time or early. This is an excellent result. ... On behalf of Emirates well done, and thank you. Airport Services Manager – Perth International Airport - Emirates Airline I'm glad to note in Ground Handling Int'l Vol 10 dated 3rd Jul '05 that you have graduated to the premiership league of Ground Handlers. Good article. Hope all (is) well with you. Senior Vice President Emirates Airport Services |
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