Our Services

We are more than just a ground service provider – our knowledge is airport-wide. We offer comprehensive support systems for aircraft owners, aircraft operators, charter operators, airlines and passengers. Our integrated approach allows our clients to use Skystar as a single point of contact for all of their airport logistics.

There are many entities located within any busy airport including government authorities and numerous ancillary service providers. Skystar has a close and co-operative relationship with all these organisations, including customs, immigration, quarantine inspection service, local airport management authorities and more.

Our established alliances with ancillary providers include security, refuelling and ground transport. We can provide a seamless interface on behalf of our customers and arrange for these services as part of a total customer service package, co-ordinating all aspects of aircraft turnaround, passenger needs and compliance and regulatory requirements.

Skystar assists airlines, charters and cargo companies in the areas of:

Passenger flights

• Full service desk support
• All check-in and ticketing functions
• Advanced passenger check-in
• Embarking/disembarking of passengers
• Arrivals/departures information line
• Special needs passenger assistance
• Baggage services
• Loading/unloading of passenger baggage
• Loading/unloading of freight
• Co-ordination of aircraft refuelling
• Flight planning assistance
• Flight editing
• Weight and balance (load control)
• Lavatory and water services
• Aircraft push back and towing services
• Marshalling of aircraft
• Cabin cleaning
• GSE maintenance services
• Arrangement of other services not listed above (i.e. payment of landing / airport fees, catering, etc.)

Charter flights

• All of the above services as required
• Any additional services our clients require